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Privacy Policy

Last updated: October 29, 2026

Your privacy matters to us.

We know privacy policies are rarely the most exciting pages on a website, so we have tried to make this one clear, practical and easy to understand.

This Privacy Policy explains what personal information GoBrand may collect when you visit gobrand.agency, contact us, submit a project enquiry, communicate with us through email or messaging platforms, or work with us as a client.

We only want the information we reasonably need to run our business, communicate with you and provide our services.

We do not sell your personal information.

For the purposes of this Privacy Policy, “GoBrand,” “we,” “us” and “our” refer to GoBrand, operated by Ksenia Volkova.

This Privacy Policy applies to https://gobrand.agency/ and to communications and services connected with GoBrand.

The short version

We may receive personal information in a few different ways.

You give it to us.
For example, when you submit a project enquiry, email us, send us a message, share a voice note or document, subscribe to updates or work with us.

We receive limited information when you use our website.
For example, information about your browser, device, pages visited and how the website is used.

We may find professional information through legitimate business sources.
For example, a company website, professional profile, referral or public business directory when we are researching potential business relationships.

Service providers help us operate GoBrand.
This can include website hosting, analytics, email, messaging, forms, cloud storage, project management, payments and other business tools.

We use this information to communicate with you, assess potential projects, deliver services, improve GoBrand and operate the business.

We do not sell personal information to data brokers or other third parties.

At the time this Privacy Policy was last updated, we also do not share personal information for cross-context behavioral advertising as those terms are defined under applicable U.S. state privacy laws.

Who is responsible for your information?

GoBrand determines why and how personal information covered by this Privacy Policy is processed.

For privacy purposes, the controller is:

GoBrand
Operated by: Ksenia Volkova
Website: https://gobrand.agency/
Privacy contact: hello@gobrand.agency

If GoBrand later operates through a registered company, the legal entity details on this page will be updated accordingly.

What information we collect

The information we collect depends on how you interact with GoBrand.

Information you provide through our website

When you submit a form or project enquiry, we may collect information such as:

  • your name;
  • email address;
  • company or brand name;
  • job title or professional role;
  • website;
  • social media or business profile links;
  • information about your business;
  • products or services you offer;
  • the GoBrand service you are interested in;
  • project goals and priorities;
  • current marketing or content setup;
  • budget or project scope information;
  • preferred communication method;
  • messages and other information you choose to provide.

You do not have to provide information that is not relevant to your enquiry.

However, we may be unable to assess or provide a service if we do not have the information reasonably necessary to do so.

Email, messengers and direct communication

If you contact us through email, WhatsApp, Telegram, Instagram direct messages or another messaging or communication platform, we may process information that you choose to share with us.

This can include:

  • your name;
  • username or account name;
  • email address or phone number;
  • profile information visible through the platform;
  • messages;
  • attachments;
  • documents;
  • images and video;
  • voice notes;
  • links;
  • business information;
  • project information;
  • feedback;
  • our communication history with you.

We use this information to respond to you, discuss potential work, understand your requirements, manage client relationships and provide our services.

You may sometimes choose a communication platform that is operated by another company. In that case, the platform may also process your information according to its own privacy policy and terms.

For example, messages sent through WhatsApp, Telegram or Instagram may also be processed by the company operating that service.

Please do not send passwords, payment card details or highly sensitive personal information through ordinary email or messaging channels.

If we need confidential access information for a project, we may ask you to use a more appropriate secure method.

Information you share with us during a project

If you become a GoBrand client, we may process information necessary to manage and deliver the engagement.

This can include:

  • client contact details;
  • contracts and commercial information;
  • project briefs;
  • brand guidelines;
  • content materials;
  • images and videos;
  • analytics information;
  • social media or platform information;
  • documents;
  • feedback and approvals;
  • project correspondence;
  • invoices and payment records;
  • information necessary to access or work with agreed business systems.

Some client materials may contain personal information relating to employees, customers, contractors, creators or other individuals.

Where you provide this type of information to us, you are responsible for ensuring that you have an appropriate right or lawful basis to share it for the agreed project.

We will use client materials only for legitimate business purposes connected with the engagement unless another use has been specifically agreed.

Professional information from public or business sources

Not every business relationship starts with a website form.

GoBrand may sometimes identify potential clients, partners, suppliers, experts or other professional contacts through legitimate business sources.

These may include:

  • company websites;
  • professional networking platforms;
  • public professional profiles;
  • public business directories;
  • industry publications;
  • professional events;
  • referrals;
  • introductions from mutual contacts;
  • legitimate business data providers.

The information may include a professional name, role, company, business email address, company website or other professional contact details.

We may use this information to research businesses that may be relevant to GoBrand, identify potential partnerships or make relevant business-to-business contact where permitted by applicable law.

We do not intend to collect unnecessary private information about individuals for sales prospecting.

If you receive business outreach from us and do not want further communication, you can tell us at any time and we will respect that request.

Information collected when you visit the website

When you visit gobrand.agency, certain technical information may be collected automatically.

Depending on the technologies enabled on the website, this may include:

  • browser type;
  • device type;
  • operating system;
  • approximate location;
  • referring website;
  • pages visited;
  • time and date of visits;
  • session information;
  • website interactions;
  • technical identifiers;
  • IP address or information derived from it where applicable.

We use this type of information to operate and secure the website, understand how visitors use it, troubleshoot problems and improve the website experience.

Cookies and similar technologies

Cookies are small files or identifiers that websites can use to remember information about a visit, provide functionality or understand how a website is being used.

GoBrand may use:

Essential cookies

These help the website operate correctly and securely.

Preference cookies

These may remember certain choices or settings.

Analytics cookies

These help us understand website traffic and visitor behaviour.

Marketing or advertising technologies

If we introduce these in the future, we will update this Privacy Policy and provide appropriate controls where required before using them in circumstances where applicable law requires those controls.

Depending on your location and the technologies enabled on the website, you may be asked for permission before non-essential cookies are activated.

You can also control cookies through your browser settings.

Disabling certain cookies may affect some website functionality.

Analytics

We may use analytics tools, including Google Analytics 4 or similar services, to understand how people find and use the GoBrand website.

Analytics information may include:

  • pages visited;
  • session activity;
  • referral sources;
  • browser and device information;
  • approximate geographic information;
  • interactions with website elements;
  • aggregated website performance information.

We use analytics to answer practical questions such as:

  • Which pages are useful?
  • Which services are visitors interested in?
  • How do people discover GoBrand?
  • Where do people leave the website?
  • Which parts of the website should we improve?

We do not intentionally send names, email addresses or other directly identifying information to analytics platforms.

Analytics is used to understand website and marketing performance, not to create private personal profiles about individual visitors.

Payment information

If you purchase services from GoBrand, payments may be processed through a bank, payment processor, invoicing service or other third-party payment provider.

The payment provider may process information such as your billing details and payment information according to its own privacy practices.

GoBrand may receive transaction information such as:

  • your name;
  • company name;
  • invoice information;
  • amount paid;
  • payment date;
  • transaction status.

We do not need or intend to store your full payment card details on the GoBrand website.

How we use personal information

We may use personal information to:

  • respond to enquiries;
  • assess whether GoBrand is a good fit for a project;
  • communicate with prospective clients;
  • communicate with existing clients;
  • provide proposals;
  • prepare and manage agreements;
  • onboard clients;
  • provide GoBrand services;
  • manage projects;
  • process feedback and approvals;
  • maintain client relationships;
  • manage invoices and business records;
  • respond through email or messaging platforms;
  • conduct relevant B2B outreach;
  • improve our services;
  • improve our website;
  • understand website and marketing performance;
  • protect our website, systems and business;
  • prevent fraud, abuse or security incidents;
  • comply with legal, tax, accounting or regulatory obligations;
  • send marketing communications where permitted;
  • manage partnerships, suppliers and professional relationships.

We do not intend to use personal information for a completely unrelated purpose without an appropriate reason or legal basis.

Our legal bases for processing

The legal basis we rely on depends on the circumstances and the law that applies.

Contract

We may process information when it is necessary to take steps you request before entering into an agreement or to perform an agreement with you.

For example, we may need your project information to prepare a proposal or deliver a service.

Legitimate interests

We may process information where GoBrand has a legitimate business reason to do so and that interest does not improperly override your privacy rights.

Examples may include:

  • responding to business enquiries;
  • managing client relationships;
  • operating our website;
  • improving our services;
  • maintaining business records;
  • protecting our systems;
  • measuring business performance;
  • conducting relevant B2B prospecting or outreach where permitted.

Consent

In some circumstances, we may rely on your consent.

This may apply to certain non-essential cookies, optional marketing communications or other activities where consent is required.

If processing is based on your consent, you can withdraw it at any time.

Legal obligations

We may process or retain certain information when necessary to comply with applicable legal, tax, accounting or regulatory requirements.

Marketing communications

If you subscribe to GoBrand updates or otherwise agree to receive marketing communications, we may contact you with information about:

  • GoBrand services;
  • new offers;
  • useful insights;
  • research;
  • resources;
  • case studies;
  • company updates.

We do not want to fill your inbox or messages with communication you do not want.

You can unsubscribe from marketing emails using the unsubscribe option in the message or by contacting us.

Where marketing communication takes place through another channel and an unsubscribe link is not available, you can simply tell us that you do not want further marketing communication.

Opting out of marketing does not prevent us from sending necessary project, contractual, billing or service-related messages if you are a client.

We do not sell, rent or trade our marketing contact list.

Business-to-business outreach

GoBrand may occasionally contact a business or professional where we reasonably believe our services may be relevant to their work.

Where permitted by applicable law, this communication may use professional contact information obtained from legitimate public or business sources.

We aim to keep B2B outreach:

  • relevant;
  • limited;
  • professional;
  • connected to the recipient’s business role.

If you receive outreach from GoBrand and do not want to hear from us again, tell us and we will stop that type of communication.

Where required, we may retain a limited suppression record so that we can remember your opt-out rather than contacting you again.

Who we share information with

We do not sell personal information.

We may disclose or provide information to service providers that help us operate GoBrand.

Depending on the tools we use, these providers may support:

  • website hosting;
  • domain and infrastructure services;
  • website forms;
  • analytics;
  • email;
  • messaging;
  • cloud storage;
  • document collaboration;
  • project management;
  • scheduling;
  • payment processing;
  • accounting;
  • automation;
  • security;
  • technical support;
  • content production;
  • professional services.

We aim to provide service providers only with the information reasonably necessary for their role.

We may also share information with professional advisers such as accountants, lawyers or other advisers where necessary.

We may disclose information where required by applicable law, court order or valid legal process.

We may also disclose information where reasonably necessary to protect GoBrand, our clients or others against fraud, security threats or misuse.

If GoBrand is involved in a merger, acquisition, restructuring or sale of business assets, relevant information may form part of that transaction subject to appropriate safeguards.

Sale, sharing and targeted advertising

At the time this Privacy Policy was last updated:

GoBrand does not sell personal information.

We also do not share personal information for cross-context behavioral advertising, as those terms are defined under applicable U.S. state privacy laws.

We do not currently use personal information collected through gobrand.agency for targeted advertising across unrelated websites or services based on a person’s activity across different businesses.

If our practices change in the future, for example if we introduce advertising technologies that involve the sale, sharing or use of personal information for targeted or cross-context behavioral advertising, we will update this Privacy Policy and provide any notices, consent mechanisms or opt-out choices required by applicable law.

Where applicable law gives you the right to opt out of the sale, sharing or use of your personal information for targeted advertising, you may contact us using the details at the end of this policy.

If GoBrand becomes legally required to recognise an applicable browser-based opt-out preference signal, we will handle such signals in accordance with the law that applies.

AI-enabled tools and automation

GoBrand may use software, automation and AI-enabled tools as part of normal business and production workflows.

Depending on the project, these tools may assist with activities such as:

  • research;
  • organisation;
  • analysis;
  • drafting;
  • content production;
  • workflow automation;
  • internal documentation.

We aim to minimise the amount of personal or confidential information provided to third-party tools and to use information only where it is relevant to the task.

Clients should not send highly sensitive personal data unless it is genuinely necessary for the engagement and appropriate handling has been agreed.

Where a project requires special confidentiality or restrictions on the use of particular tools, those requirements should be agreed with GoBrand before the relevant materials are shared.

We do not use automated systems to make solely automated decisions about individuals that produce legal or similarly significant effects.

Social media

GoBrand may maintain business profiles on social media and professional platforms.

If you follow, comment on, mention or otherwise interact publicly with GoBrand through one of these platforms, we may see information that you have made available through that platform.

The social platform may independently collect and use information according to its own privacy policy.

Private messages and direct messages sent to GoBrand are covered by the Email, messengers and direct communication section of this Privacy Policy.

Please use discretion before posting personal or confidential information publicly.

Third-party websites and services

The GoBrand website may contain links to websites, platforms or services that we do not control.

Once you leave gobrand.agency or choose to use another platform, that provider’s privacy practices may apply.

A link from GoBrand does not mean that we control or accept responsibility for another organisation’s privacy practices.

We encourage you to review the relevant privacy information when appropriate.

International data transfers

GoBrand operates online and may work with clients and technology providers located in different countries.

As a result, personal information may sometimes be processed or stored in a country other than the one where you live.

Privacy laws may differ between countries.

Where applicable law requires safeguards for an international transfer, we will use appropriate legal, contractual, organisational or technical measures.

Some third-party technology providers may also rely on approved international transfer mechanisms according to their own legal obligations and privacy documentation.

How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and for legitimate legal, accounting, security or business requirements.

As a general approach:

Enquiries and prospective client communications

We may normally retain these for up to 24 months after the last meaningful interaction, unless there is a legitimate reason to retain them longer.

Client information and project records

These may be retained during the client relationship and afterwards where necessary for business records, legal obligations, accounting, tax, dispute resolution or protection of legitimate interests.

Financial and contractual records

These may be retained for the period required by applicable tax, accounting or other laws.

Marketing information

This is generally retained until you unsubscribe, object or ask us to stop using it, subject to limited records needed to remember an opt-out.

Analytics data

This is retained according to the settings and retention periods of the analytics tools we use.

Suppression records

If you opt out of outreach or marketing, we may retain limited information necessary to ensure that we respect that choice.

We may delete information earlier when it is no longer useful or necessary.

How we protect your information

We use reasonable technical and organisational measures designed to protect personal information from unauthorised access, misuse, loss, alteration or disclosure.

Depending on the information and systems involved, measures may include:

  • secure website connections;
  • access controls;
  • account authentication;
  • trusted service providers;
  • restricted access to client information;
  • security settings;
  • organised storage practices;
  • secure methods for sensitive access information where appropriate.

No website, messaging platform, email provider or online system can guarantee absolute security.

Please use good judgment when sending confidential information online.

Your privacy rights

Depending on where you live and the law that applies, you may have rights regarding your personal information.

These may include the right to:

  • ask whether we process personal information about you;
  • request access to your information;
  • receive a copy of certain information;
  • correct inaccurate or incomplete information;
  • ask us to delete information;
  • restrict certain processing;
  • object to certain processing;
  • withdraw consent;
  • request data portability where applicable;
  • opt out of certain marketing communications;
  • opt out of certain forms of sale, sharing or targeted advertising where applicable;
  • limit certain uses of sensitive personal information where applicable;
  • complain to an appropriate data protection or privacy authority.

These rights are not absolute and may be subject to legal exceptions.

To make a privacy request, contact us at:
hello@gobrand.agency

Please tell us enough about your request for us to understand what you need.

We may need to verify your identity before responding to certain requests.

European Economic Area and UK privacy rights

If applicable data protection law in the European Economic Area or United Kingdom applies to the processing of your information, you may have rights including access, rectification, erasure, restriction, objection and portability.

Where we rely on consent, you may withdraw it.

Where we rely on legitimate interests, you may have the right to object to the processing in certain circumstances.

You may also have the right to lodge a complaint with the data protection authority responsible for your location.

We would appreciate the opportunity to address a privacy concern directly, but contacting us does not remove any right you may have to approach a regulator.

California and other U.S. privacy rights

Residents of California and certain other U.S. states may have additional privacy rights where the relevant state privacy law applies to GoBrand.

Depending on the applicable law, these rights may include:

  • the right to know or access certain personal information;
  • the right to request deletion;
  • the right to correct inaccurate personal information;
  • the right to obtain a portable copy of certain personal information;
  • the right to opt out of the sale of personal information;
  • the right to opt out of the sharing of personal information for cross-context behavioral advertising;
  • the right to opt out of certain targeted advertising;
  • the right to limit certain uses or disclosures of sensitive personal information where applicable;
  • the right not to be discriminated against for exercising applicable privacy rights.

At the time this Privacy Policy was last updated, GoBrand does not sell personal information and does not share personal information for cross-context behavioral advertising as those terms are defined under applicable U.S. state privacy laws.

If our practices change in a way that creates additional notice, consent or opt-out obligations, we will update this Privacy Policy and provide the controls required by applicable law.

Not every U.S. state privacy law applies to every business. The rights available to you depend on the law that applies to both you and GoBrand.

If you are a U.S. resident and want to ask about or exercise a privacy right that may apply to you, contact us using the privacy contact information below.

We may need to verify your identity and may request information reasonably necessary to process the request.

Where applicable law permits an authorised agent to submit a request on your behalf, we may request appropriate evidence of that authority.

Children’s privacy

GoBrand is a business-to-business service. Our website and services are not directed to children or minors.

We do not knowingly collect personal information from children under 13 through this website.

If you believe that a child has provided personal information to GoBrand, please contact us so that we can review the situation and take appropriate action.

Automated decision-making

GoBrand may use automation to make workflows more efficient, but we do not intend to make solely automated decisions about individuals that produce legal or similarly significant effects.

Important decisions about potential clients, projects, service relationships and business partnerships are not intended to be made solely by an automated system.

Changes to this Privacy Policy

GoBrand will continue to evolve, and the tools we use may change over time.

We may therefore update this Privacy Policy when our website, services, technology or legal obligations change.

When we make changes, we will update the Last updated date at the top of this page.

If a change is particularly important, we may provide additional notice where appropriate.

The version published on this page is the current version.

Questions about your privacy?

Privacy policies can become complicated quickly. If something here is unclear, you are welcome to ask.

You can also contact us if you:

  • want to know what personal information we hold about you;
  • want to update or correct your information;
  • want us to delete information where applicable;
  • want to opt out of marketing or B2B outreach;
  • want to exercise an applicable U.S. state privacy right;
  • or simply have a question about how GoBrand handles information.

GoBrand
Operated by: Ksenia Volkova
Website: https://gobrand.agency/
Email: hello@gobrand.agency

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