Refund Policy

Last updated: November 11, 2026

This Refund Policy applies to digital products purchased directly from GoBrand, including video libraries, photo libraries, visual asset packs, templates, downloadable resources and other digital products unless a specific product page states otherwise.

GoBrand is operated by Ksenia Volkova.

1. Digital Product Purchases

Because GoBrand digital products are delivered electronically and may be accessed or downloaded immediately after purchase, purchases are generally final once access to the product has been provided.

We do not normally offer refunds simply because a customer changes their mind after receiving access to the digital product.

Nothing in this Policy limits any refund, cancellation or consumer right that cannot legally be excluded under applicable law.

2. When a Refund May Be Available

GoBrand may provide a full or partial refund when:

1. You were charged more than once for the same purchase.
2. You paid for a product but GoBrand is unable to provide access to it.
3. The delivered files are materially defective or corrupted and GoBrand is unable to provide a working replacement.
4. The product you received is materially different from the product described on the applicable sales page.
5. A refund is required under applicable consumer protection law.

Where a technical issue can reasonably be corrected by replacing files, restoring access or providing an updated download link, GoBrand may attempt to resolve the issue before issuing a refund.

3. Situations That Are Generally Not Refundable

A refund will generally not be provided when access to the purchased digital product has already been supplied and:

• you changed your mind about the purchase;
• you decided you no longer need the product;
• you purchased the product but did not use or download it;
• you expected a particular marketing, business, social media or financial result;
• you do not have the software, technical knowledge or equipment needed to use the product where relevant requirements were disclosed before purchase;
• you no longer prefer the creative style of the product after purchasing it when the product page accurately represented the content;
• you object to the use of AI-generated or AI-assisted material after purchase when this was disclosed before payment;
• you accidentally purchased the wrong license and have already downloaded, used, distributed or incorporated the Assets into your work;
• or you failed to maintain your own copy of previously downloaded files after access was successfully provided.

4. Commercial and Agency License Purchases

GoBrand offers different usage rights depending on the license selected at checkout.

Customers are responsible for choosing the license appropriate for their intended use before using the Assets.

If you purchase a Commercial License and later determine that you require an Agency License or broader usage rights, contact GoBrand at licensing@gobrand.agency.

Where appropriate, GoBrand may allow you to upgrade your license by paying the difference between the applicable license prices rather than purchasing the product again.

If you accidentally purchase the wrong license and contact us before downloading, using or distributing the Assets, GoBrand may review the purchase and offer an exchange, adjustment or refund where reasonably possible.

License upgrades, adjustments and exchanges remain subject to the applicable product terms and mandatory consumer rights.

5. AI-Generated and AI-Assisted Assets

Some GoBrand digital products may include AI-generated or AI-assisted visual material.

Where applicable, this information is disclosed on the relevant product page or checkout before purchase.

The presence of AI-generated or AI-assisted content is not, by itself, grounds for a refund when that information was disclosed before payment.

AI-generated material may not be unique, and GoBrand does not guarantee copyright exclusivity, copyright registration or exclusivity against independently created similar material.

Usage rights remain governed by the applicable GoBrand Asset License.

6. Marketing and Business Results

GoBrand digital products are creative and marketing resources.

Purchasing or using a GoBrand product does not guarantee a particular number of views, impressions, clicks, followers, leads, conversions, customers, revenue or other business outcomes.

Differences in marketing performance do not qualify a purchase for a refund.

7. Consumer Rights

Depending on your country or place of residence, mandatory consumer protection laws may provide additional cancellation, withdrawal or refund rights for digital content.

Where applicable law requires specific consent before digital content is supplied immediately, or requires acknowledgement that certain cancellation rights may end once digital delivery begins, those requirements will apply.

Nothing in this Refund Policy is intended to waive or restrict rights that cannot legally be waived or restricted.

8. How to Request a Refund

If you believe your purchase qualifies for a refund, contact:

GoBrand
Website: https://gobrand.agency/
Email: licensing@gobrand.agency

Please include the email address used for your purchase, the product purchased, your order or transaction number where available, a description of the issue and any screenshots or other information that may help us review the request.

Please contact us as soon as reasonably possible after discovering the issue. Where no longer period is required by law, we recommend contacting us within 14 days of purchase so the issue can be investigated efficiently.

9. Approved Refunds

If a refund is approved, it will normally be returned through the original payment method or payment provider where technically available.

The time required for the refunded amount to appear in your account may depend on the payment provider, card issuer, bank or other financial institution involved.

GoBrand cannot control processing times imposed by third-party payment providers.

10. Payment Disputes

If you experience a problem with a purchase, please contact GoBrand before opening a payment dispute or chargeback where reasonably possible so that we have an opportunity to investigate and resolve the issue.

A refund, reversed payment or successful chargeback may terminate the associated license and the customer’s right to create new uses of the applicable digital Assets.

11. Agency Services and Custom Projects

This Refund Policy primarily applies to downloadable digital products sold by GoBrand.

Agency services, consulting, website projects, custom creative work and other client engagements may be subject to separate payment, cancellation, refund and termination terms stated in the applicable proposal, order form, statement of work or service agreement.

Where separate written terms apply, those terms govern the relevant service engagement.

12. Changes to This Policy

GoBrand may update this Refund Policy from time to time to reflect changes to our products, payment processes, business practices or legal requirements.

The version published at the time of purchase will generally apply to that purchase unless applicable law requires otherwise.

13. Contact

For questions about purchases, refunds or licensing, contact:

GoBrand
Website: https://gobrand.agency/
Email: licensing@gobrand.agency